reading the book I selected from the bibliography given by Paul Miorandi " A Supposedly Fun Thing I'll never make " (David Foster Wallace ) I came across a footnote page rather sad and disarming smile that relating to the professional.
this aspect, in a sector such as tourism, now seems to pervade every little nook and cranny.
It's not just the tourism industry suffering from this form of courtesy. I believe that every business now belongs to the tertiary sector (mainly in the case of front office) is influenced by the profession of the skew.
What I now creates a "failure" is the fact that humoral unintentionally I am automatically accuse the person who is giving me the service, such as professional satisfaction, as one who is trained how to train any animal from the zoo to smile customer (ie me) and to genuflect to my every want to make sure that my presence in spending, spending my loyalty my loyalty in a positive word of mouth ... and made even more ironic is that I do it well! (But not always be clear!)
When I am offering the service for which they are paid (teaching to swim) I wear a mask, I leave behind my (relative) problems and do so to make glad the student, the parent chain so that maybe in the days ahead will review the student's friend who will speak well of that 'bespectacled instructor
etc ... The thing is odd but perhaps inevitable because no one likes to be treated in the fish's face and who manages, owns and organizes services company wants its customers to be satisfied to the maximum. It is also true that if you succeed in passing on the philosophy of pleasure, satisfaction, inner peace, to lend their works not only for the 27 months to those who are face to face with the client maybe that plastic smile tends to be more genuine, less strained and this in the long run because no one can pay to be smiling forever ... meanwhile I'm going to train in front of the mirror!
Mirko Bertoldi
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